Contact Centre Solutions How innovation and digital technology can improve the customer experience

In the digital age, customers expect great service. Discover how innovation and digital technology can help you overcome your customer experience challenges.

ICT, Network Serving up a Digital Ecosystem instead of "IT Spaghetti"

Business leaders who had their appetite whet by the Williams F1 team at the BTYSTE Mindshare event, found plenty more to feed on at the Digital Ecosystem Management (DEM) thought leadership session, not least an analysis of “IT spaghetti”.

Network BT and Huawei break data speed world record

The bandwidth explosion continues and there is no sign of it slowing down. Core networks are like the motorways of the internet; we need to add many more lanes to keep ahead of the demand and leverage breakthrough technologies to let us run lots more traffic on them.