To have the best chance of an effective response and a full recovery, businesses should have a robust incident response strategy in place.

Right now, it’s hard to find light at the end of the tunnel of the Covid-19 pandemic but at least remote working is possible for many businesses, enabling the wheels of the economy to stay turning.

Looking beyond the hype at the real benefits of virtualisation.

Richard Atherton looks at some of the ways you can cut costs with cloud contact centres.

Thirty years of innovating together to create the best possible experience for the customer.

Move from separate audio and web conferencing services to a fully integrated video, mobile, any device from anywhere meeting experience

With digital transformation and the ubiquity of web and cloud applications and services, it’s hard for businesses to fill many of their IT positions, let alone ones that require security expertise.

Bas Burger describes how we help you stay ahead by focusing on the things that matter most.

SD-WAN is poised to transform the network. Here's how you cut through the hype to work out what form of SD-WAN is right for your organisation.

With digital technology evolving at breakneck speed, what's the effect on how customers contact companies?

The need for swift and effective collaboration is greater than ever. But collaboration isn't magical, it doesn't just happen on its own accord.

In the digital age, customers expect great service. Discover how innovation and digital technology can help you overcome your customer experience challenges.