Our push to become a more inclusive business will never stop. And now we’re accelerating that change, by creating new skills, forging new connections and inspiring new talent. Not only will it help create a more inclusive landscape, but it’ll help us drive productivity, innovation and growth for the UK, Ireland and beyond.

For example, since 2014/15, we’ve helped 14.7 million people across the UK develop their digital skills. We aim to help 25 million people by 2026.

4.6 million people

This year, we’ve helped a further 4.6 million people improve their digital skills, including supporting small businesses, helping jobseekers through BT Accelerate Digital, empowering young people to get PhoneSmart and tackling online hate with Hope United.

We’re leaving no home behind with our mission to provide great connectivity. By 2026, 25 million homes and businesses will have access to strong, secure, ultrafast FTTP broadband. And by 2028, our EE 5G mobile network will reach 90% of the UK's geography. 

7.2 million

We’ve reached over 7.2 million households with full fibre, and extended access to broadband for low-income households through the BT Home Essentials social tariff and Openreach’s Connect the Unconnected offer.

50%

We’ve maintained the UK’s largest, fastest 4G network, and continued the rollout out of 5G that now reaches 50% of the population in the UK.

We’re committed to build a diverse and inclusive workforce through our diversity and inclusion targets.

Take a look at our Diversity and Inclusion Report and Gender Pay Gap report for progress on gender, ethnicity and disability within BT. 

Climate action momentum has never been greater, but the world needs us to move faster. 

We’ve already switched to renewable electricity – and now we’re pushing further ahead, developing innovative solutions to speed up decarbonisation and build towards a circular BT.

We’re already using 100% renewable electricity worldwide and we’ve pledged to transition the majority of our commercial fleet to electric or zero emissions vehicles by 2030. 

We pledge to be a net zero and circular business by 2030, and 2040 for our supply chain and customers¹.

2031

We’re building towards net zero by end of March 2031.

100%

Renewable electricity worldwide².

We are building towards being a fully circular business by end of March 2030, and a circular tech ecosystem by end of March 2040.

1.35m

We refurbished or recycled 1.35m home hubs or set-top-boxes.

97%

Recovered or recycled operational waste worldwide.

We’re driving technology shifts such as FTTP, 5G, Cloud Computing and IoT technologies – and in doing so aim to help customers avoid 60 million tonnes of CO2e by end of March 2030.

60 million tonnes

We will help our customers avoid 60 million tonnes of CO2e by the end of March 2030. 

1.  Net zero target for operational emissions (scopes 1 and 2) by end of March 2031 and end to end emissions (scopes 1, 2 and 3) by end of March 2041. 299.9% of the global electricity BT consumes is from renewable sources. The remaining 0.1% is where renewable electricity is not available in the market.