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As 2023 comes to an end, we wanted to take a look back at some of the innovative technology and hot topics that have been in the spotlight over the last 12 months.
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How organisations can deliver a fast and effective rollout to a cloud-based voice service.
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BT continues to enhance its Contact Centre-as-a-Service (CCaaS) portfolio as we see growing demand for the best possible experience at the most important customer touchpoint for enterprises. It’s a market sector that’s expected to more than treble in value by 2030, and it’s easy to see why.
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The in-queue experience is an emotive issue that has a big impact on customer satisfaction and brand trust. It’s time for a rethink, to make digital dealings easier.
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Fraud and cyber security: fraudsters exploit weaknesses in voice solutions. Learn how you can step up your telecom fraud prevention to deliver secure communications.
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Facing fraud from every angle, contact centres need to adopt an end-to-end security strategy that keeps them thoroughly protected.
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Legally binding targets are shaking up sustainability drives across businesses, bringing digital technology to the forefront of a more environmentally friendly future.
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Retailers need to find new powerful ways to attract, retain and convert customers if they’re going to stay competitive.
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Digitalisation shouldn’t just be limited to processing automation – it can significantly improve customer experience.
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With the help of instore wi-fi, retailers can capture valuable information about their customers for a range of transformative benefits.
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With changing workforce behaviours, how do organisations today find a way to retail and distribute critical knowledge?
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How can retailers cut through complexity to make omnichannel fulfilment simple and effective while keeping costs low?