For over a decade we have been on a customer experience (CX) transformation journey, because what matters most is what our customers think of us.

New BT managed network to support global leader’s smart mobility solutions and optimise connectivity to cloud.

Ransomware attacks sound like the type of cyber threat only large companies need worry about.

Deciding how to secure your OT environment must balance out cost, risk, level of in-house expertise and the time available.

It’s a sobering perspective. Security breaches aren’t a matter of “if,” they’re a matter of “when,” and companies who lack the agility to quickly contain problems and repair damage will suffer.

Manufacturers are now looking to 5G to support its journey to Industry 4.0. Andy Rowland, our head of digital manufacturing, explores the role of 5G in helping the manufacturing sector to enhance existing Industry 4.0 deployments and looks at potential use cases and the impact of coronavirus in his latest blog post.

Wherever you used to ‘go to work’ prior to the pandemic, it’s going to look very different when you return there.

If an organisation is looking for a public cloud contact centre solution, Genesys Cloud contact centre is specifically designed to tick off every requirement.

People are at the heart of creating change. Many businesses have accelerated their digital transformation programmes in the past year to meet human needs – to support employees working from home and delivering products and services in different ways to meet changing customer demands.

With 70% of cloud migration projects failing to achieve their goals, organisations must address security, performance, standards, skills shortages and cost controls to achieve success.

As real-time, low-latency connectivity becomes increasingly vital in oil, gas and mining, satellite technology is delivering viable ways to bridge connectivity gaps.

Wherever you used to 'go to work' prior to the pandemic, it's going to look very different when you return there.