BT was chosen through competitive tender to run Ireland’s Emergency Call Answering Service (ECAS)

Emergency Call Answering Service

Challenge

The Department of Communications, Energy and Natural Resources needed a new emergency service at a time of immense technological advancement and changes in the emergency services community.

Solution

BT built the three operator centres and two equipment centres, housing a best-of-breed mix of robust and reliable technologies, constantly monitored to ensure that the service is always available to the public.

Results

ECAS runs on a highly resilient infrastructure with uptime for the IP network as close as possible to 100 per cent. It is flexible enough for operator centre locations to be changed as required.

BT won the five-year contract and rose to the challenge of a massive programme. A world leader in the provision of emergency call answering.
Tony O’Brien, Emergency Call Handling Services Manager at ComReg

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